Privacy Policy

jwlry.design

Last updated: February 2026

Introduction

jwlry.design is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our AI-powered jewelry design platform.

1. Collection of Personal Information

1.1 Types of Information We Collect

We collect the following types of personal information:

• Account Information: Name, email address, and contact details
• Design Information: Design preferences, generated images, and AI generation parameters
• Payment Information: Transaction details and billing information. Please note that full payment card details are processed and stored by our third-party payment processor (Stripe) and are not stored on our servers
• Technical Information: IP address, device information, and browser type
• Usage Information: Service interaction data and generation history
• Consent Records: Timestamps, IP addresses, and version identifiers for your acceptance of our Terms of Service and upload acknowledgments

1.2 Method of Collection

We collect information:

• Directly from you when you create an account, use our services, or contact us
• Automatically, through cookies and similar technologies
• From third parties who are authorised to share your information

1.3 Purpose of Collection

We collect personal information to:

• Provide and improve our AI design services
• Process payments and maintain accounts
• Communicate with you about our services
• Train and improve our AI models using generated designs (while you retain full commercial rights to your images)
• Analyse service performance and user experience
• Comply with legal obligations
• Record your consent to our Terms of Service and upload policies for legal compliance and dispute resolution purposes

2. Use and Disclosure of Personal Information

2.1 Primary Purpose

We use your personal information for:

• Delivering our AI design services
• Account management and security
• Technical support and customer service
• Service improvement and development
• Training and refining our AI models using images you generate (you retain all commercial rights to these images)
• Payment processing

2.2 Disclosure to Third Parties

We may share your personal information with the following categories of third-party service providers:

• Cloud infrastructure providers (such as Amazon Web Services) for hosting and data storage
• Payment processors (such as Stripe) for secure transaction handling
• AI service providers (such as OpenAI and Google) for image generation and content moderation
• Analytics providers for service optimisation
• Professional advisers as needed for business operations

2.3 Third-Party Image Screening

To maintain a safe and appropriate platform, images uploaded by users may be processed by third-party content moderation services (including AI service providers such as OpenAI or Google) for the purpose of detecting and blocking content that violates our policies. This processing is limited to content safety screening and does not involve the use of your images for training or any purpose beyond moderation.

3. Overseas Disclosure

We may disclose personal information to overseas recipients located in the United States and European Union for the purposes of cloud storage, AI processing, and service provision. Some services may also be hosted within Australia. When we disclose information to overseas recipients, we take reasonable steps to ensure these recipients handle your information in accordance with the APPs.

4. Data Security

We implement robust security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and code reviews
• Access controls and authentication measures
• Staff training on data protection
• Secure storage of credentials using industry-standard secrets management

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Account data: Retained for as long as your account remains active. If you request account deletion, we will remove your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes
• Generated images: Stored in your account for as long as your account is active. Upon account deletion, your generated images will be permanently deleted within 30 days
• Payment records: Retained for the period required by Australian tax and financial regulations (generally 7 years)
• Usage and analytics data: Retained in aggregated, de-identified form and may be kept indefinitely for service improvement purposes

To request deletion of your account and associated data, contact us at info@jwlry.design.

6. Access and Correction

You have the right to access and correct your personal information. To request access or updates to your information, contact us at info@jwlry.design. We will respond to your request within 30 days.

7. Cookies and Analytics

Cookies

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyse service usage
• Improve user experience

Analytics

We use analytics tools to collect data about service usage. This data is aggregated and does not personally identify you.

8. Marketing Communications

If you have consented to receive marketing communications, we may send you updates about our services. You can opt out at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us at info@jwlry.design

9. Children's Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take reasonable steps to delete that information as soon as practicable. If you believe a child has provided us with personal information, please contact us at info@jwlry.design.

10. Data Breaches

In the event of a data breach that may cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with our obligations under the Notifiable Data Breaches scheme.

11. Privacy Complaints

If you believe we have breached your privacy:

• Contact us at info@jwlry.design
• We will investigate and respond within 30 days
• If you are unsatisfied with our response, you can contact the OAIC at www.oaic.gov.au

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective immediately upon posting to jwlry.design/privacy-policy. We will notify you of significant changes via email. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

13. Contact Information

For questions about privacy, contact us at info@jwlry.design.